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Returns Policy
We're happy to accept returns on eligible items within 30 days of delivery.
Non-Returnable Items
The following items cannot be returned unless they arrive faulty:
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Earrings & Ear Cuffs – Due to hygiene reasons.
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Personalised Jewellery – Jewellery personalised with names, dates, initials or custom engraving.
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Custom Pieces – Jewellery created as a bespoke design or made to your own specifications.
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Sale Items
Conditions for Returns
To be eligible for a return, items must be:
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Unworn
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Undamaged
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Returned in their original packaging
Buyers are responsible for return postage costs. We do not offer free returns. If an item is not returned in its original condition, the buyer may be responsible for any loss in value.
How to Request a Return
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Contact us here to request a return.
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Once your return has been approved, carefully package your item and include a note with:
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Your full name
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Your email address
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Your order number
Including these details helps us process your return as quickly as possible.
If you have any questions about whether your item is eligible for return, please get in touch before sending it back, we're always happy to help.